Shipping policy

Shipping Policy

We’re committed to getting your order to you as quickly and smoothly as possible. Below you’ll find details about our processing times, delivery estimates, and shipping policies.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.

Please note that processing time is separate from shipping time.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Most orders arrive within 3–10 business days after dispatch, depending on destination and carrier timelines.

Tracking Your Order

You’ll receive a shipping confirmation email with your tracking number once your order has been sent out.

Tracking updates may take 24–48 hours to appear after the carrier scans the package.

Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to weather, carrier issues, or high demand. Once your package is with the carrier, delivery timing is managed by them.

If you experience an unusual delay, feel free to reach out — we’re happy to help where we can.

Incorrect Address

Please double-check your shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, contact us right away.

We’ll work with the carrier to resolve the issue as quickly as possible.

Returns

  • Returns are accepted within 30 days of receiving your order.
  • ⁠To start a return, please contact our customer support team with your order number.
  • ⁠Once your return request is approved, we will provide you with a prepaid return shipping label.
  • Items should be returned in their original packaging whenever possible.

Refunds

  • ⁠Once we receive and inspect your returned item, we'll notify you of the status of your refund.
  • If approved, your refund will be processed to your original payment method within 7 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
If you have any questions about your return or refund, please contact our customer support team.

Contact

Questions? We’re here to help.

Email us at support@mindblend.shop